Application Launch & Support
We launch applications and continue to maintain them alongside your team so they stay usable, secure and dependable.
Service 05 / 07
Overview
Overview
A new release always meets real users in ways nobody fully anticipated. For each launch we prepare an internal release guide describing how new functionality works, what to watch for, and what future iterations are planned.
After launch we work with your personnel on maintenance, upgrades, reporting and documentation, so the application keeps performing as your organization changes.
Scope
What the service includes
- Scheduled database and server backups, maintenance and tuning
- Testing and deployment of OS and application upgrades and security patches
- Monthly reporting on metrics you define, such as uptime and maintenance activity
- System and user documentation updates
- System monitoring, notifications and alerting
- Analytics dashboards and search engine optimization reporting
How we deliver
The same disciplined process, every engagement.
Each service follows our six-stage delivery approach, scaled to the size of the work.
- 01
Discover
We assess your current systems, processes and goals, and talk with the people who will use what we build.
- 02
Architect
We shape the solution: structure, integrations, data, hosting and the trade-offs between them.
- 03
Build
We design and develop in short, reviewable iterations, meeting with you regularly to gather feedback.
- 04
Validate
We test functionality, usability, compatibility, accessibility, security and performance against your requirements.
- 05
Launch
We plan the release, deploy it and prepare a release guide describing new functionality and what to watch for.
- 06
Evolve
We maintain, patch, monitor and report, and plan the next phases alongside you.
